In today’s enterprise landscape, organizations struggle with massive volumes of unstructured knowledge scattered across user manuals, service manuals, instruction sheets, diagrams, training video-courses, and more. Traditional document management systems were not designed for this challenge.
What is AI-KNOW?
AI-KNOW is an enterprise knowledge management platform and intelligent support system for post-sales operations, developed by LuMi in partnership with devAIs on top of the pAInocchio platform.
Key Capabilities
- Multi-format Enterprise Knowledge management: user manuals, service manuals, instruction sheets, diagrams, training video-courses, etc.
- Automated information extraction from heterogeneous unstructured sources, e.g. maintenance tickets, daily reports, e-mails — with support for massive amounts of similar data (e.g. support tickets)
- Format-specific information indexing and retrieval — with support for scanned PDFs through OCR, and multi-lingual videos including speech transcription, translation, dubbing and image recognition
- Conversational access to multi-modal Enterprise Knowledge with sources citation
- LLM-assisted issues troubleshooting and instructions finding
- Optional private execution of AI models, enforcing data privacy and control
Built on pAInocchio
AI-KNOW leverages pAInocchio’s multi-modal lake housing architecture to deliver governed, scalable knowledge management that goes far beyond traditional DMS solutions. The platform handles the full lifecycle of enterprise knowledge — from ingestion and semantic indexing to AI-powered retrieval and conversational access.
The Post-Sales Operations Challenge
Post-sales operations teams deal with a complex web of technical documentation, customer communications, and operational data. AI-KNOW brings all of this into a unified, intelligent knowledge base that makes finding the right information fast, accurate, and conversational.
Whether it’s a field technician troubleshooting an issue on-site or a support agent handling a complex customer query, AI-KNOW provides the right information at the right time — with full source citation for trust and compliance.